Terms of Service

These terms govern your use of pipecraft.io's services. Please read them carefully as they contain important information about your rights and obligations.

Last updated: January 2025

Important Notice

These Terms of Service constitute a legally binding agreement between you and pipecraft.io. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Please Note: These terms include important provisions regarding liability limitations, dispute resolution, and your rights and responsibilities as a user of our platform.

Acceptance of Terms

By accessing or using pipecraft.io's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all visitors, users, and others who access or use pipecraft.io's platform, including any content, functionality, and services offered on or through our website and platform.

We reserve the right to update these terms at any time. Material changes will be communicated to users via email or through prominent notices on our platform.

Description of Service

pipecraft.io provides a cloud-based data integration platform that enables users to connect, transform, and analyze data from various sources. Our services include data pipeline creation, data visualization, analytics tools, and data orchestration capabilities.

We offer different service tiers, including free trials, subscription-based plans, and enterprise solutions. The specific features and limitations of each tier are outlined in your service agreement.

Our platform is provided on an 'as is' and 'as available' basis. We strive to maintain high availability but do not guarantee uninterrupted service.

User Responsibilities and Conduct

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

You agree to use our services only for lawful purposes and in accordance with these terms. You will not use our platform to process illegal content, violate any laws, or infringe on the rights of others.

You are responsible for the accuracy and legality of all data you upload, process, or store using our platform. You warrant that you have all necessary rights and permissions to use such data.

You agree not to attempt to gain unauthorized access to our systems, interfere with the proper working of our services, or engage in any activity that could damage or impair our platform.

Payment Terms and Billing

Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan. All fees are non-refundable except as expressly stated in these terms or required by law.

You authorize us to charge your chosen payment method for all fees owed. If your payment method fails, we may suspend your access to paid features until payment is resolved.

We reserve the right to change our pricing at any time. For existing customers, price changes will be communicated at least 30 days in advance and will take effect at your next billing cycle.

Usage-based charges may apply for certain features or when you exceed your plan's limits. These charges will be clearly communicated and billed according to our published pricing.

Intellectual Property Rights

pipecraft.io retains all rights, title, and interest in and to our platform, including all intellectual property rights. Our services are protected by copyright, trademark, and other laws.

You retain ownership of all data you upload to our platform. By using our services, you grant us a limited license to process, store, and transmit your data as necessary to provide our services.

You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of our software.

We respect the intellectual property rights of others and expect our users to do the same. We will respond to clear notices of alleged copyright infringement.

Data Processing and Privacy

We process your data in accordance with our Privacy Policy, which is incorporated into these terms by reference. We implement appropriate technical and organizational measures to protect your data.

For data processing activities where we act as a data processor on your behalf, we will process personal data only on your documented instructions and in compliance with applicable data protection laws.

You are responsible for ensuring that your use of our services complies with applicable data protection laws, including obtaining necessary consents and providing required notices to data subjects.

We may anonymize and aggregate data to improve our services and for analytical purposes, provided such use does not identify you or your users.

Limitations of Liability and Disclaimers

To the maximum extent permitted by law, pipecraft.io disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall pipecraft.io be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for all damages arising out of or related to these terms or our services shall not exceed the amount you paid us in the twelve months preceding the incident giving rise to liability.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

Termination

You may terminate your account at any time by following the account closure process in your account settings. Termination will be effective at the end of your current billing period.

We may suspend or terminate your account immediately if you violate these terms, fail to pay fees when due, or if we believe such action is necessary to protect our platform or other users.

Upon termination, your right to use our services will cease immediately. We will provide you with reasonable opportunity to export your data, subject to technical limitations and legal requirements.

Provisions of these terms that by their nature should survive termination will remain in effect, including but not limited to intellectual property rights, disclaimers, and limitations of liability.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these terms or our services shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

If you are a consumer residing in the European Union, you may be entitled to certain additional rights under local law, and nothing in these terms is intended to limit such rights.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact our legal team.